It's the end of "Tuesday" as I write this. I was supposed to get a call today from Verizon to let me know that I'd been credited for the returned KRZR. It's 7:30 in the evening here, but no call.
I decided to call Verizon customer service as I started to write this and, lo and behold!, the fellow who answered --"Billy", sounds like South Carolina -- decided to fix the problem! I'm on hold right now while he takes the case to his manager.
I asked how it was that he could fix it when none of the other folks I'd talked to at Verizon could get it done but Billy politely avoided a direct answer.
In any case, Billy quickly saw all in the file and went right to work to try to fix it. Surprisingly, he dug around in the records and saw that the phone had, finally, been checked in at the New Breed warehouse, but still no credit had been issued back to us. Is there no foot that New Breed won't drag?
Billy came back from his manager and had it all fixed up. We settled the order so that my new phone order is already in process. (I'm going back to LG with a VX8700. yay!) Amazing. This is the way it should have happened in the first place but it's done now and I'm delighted with Billy (thanks) and with the other nice folks at Verizon that I've spoken too -- all have been kind and polite even if not as empowered as Billy.
Now about that New Breed bunch. If youi'll straighten them out, one way or another, so that other customers don't have to go through this stuff just to get credit for a returned phone, then I'll happily give you all your survey points back and be back recommending Verizon Wireless all over the place!
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