OK; time for an update on the misery of returning a phone to Verizon via it's logistics agent, New Breed.
As of this writing, New Breed has been holding my phone for 9 and a half days! No word whatsoever from New Breed about when they will release it. That's nuts.
Verizon had the bad luck to call me today and ask if I'd recommend then to a friend or family. Scale of 1 to 10 -- I gave them 5. They asked for explanation of the low mark, I gave them New Breed.
Verizon, Boeing -- anybody else in the trance of the weirdly named "New Breed" -- I have another name for you; a name that represents the ultimate in logistics know-how: "Netflix". Within the time since I sent my phone to New Breed / Verizon and now, I've returned a move, had it replaced, watched the replacement and sent it back and now have the third movie (yesterday by the way!).
If my phone was sent to Netflix for "reverse logistics processing" you can bet that I would have been credited by now and I would have been able to order its replacement and, by the way, I would have awarded Verizon the usual 8 or 10 points on the satisfaction survey.
In fact, if Netflix was handling it all I'd probably have a replacement phone by now!
New Breed would probably say that handling movie returns is not as complex as handling phone returns, but that argument won't hold water on the scale that they are looking for. Maybe you could argue for an extra 30 seconds of tech testing and maybe another 10-20 seconds for opening the more complicated box. But 10 days? No way.
Netflix is a winner and New Breed is a loser. Boeing; ask Netflix to handle your plane parts. Maybe there will be fewer delayed flights if you do that.
Verizon, please send somebody down to the warehouse in Texas to find my phone. And when you eventually do issue you my credit, please change it so that I can use it at a walk in store. I don't want to do this online thing again until you fix the New Breed problem.
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