OK; I gave up on the KRZR phone (reviewed in my last post) and sent it back to Verizon. That was over a week ago and it still hasn't been credited to my account so that I can get a new phone to replace it. Weird.
The phone left here in the capable hands of FedEx on Monday afternoon and they delivered it to "New Breed" -- Verizon's "logistics solutions provider" -- iin Texas on Wednesday at precisely 5:16 AM. FedEx hits the "two-day" mark with hours to spare. Thanks FedEx.
Verizon uses logistics specialist firm New Breed to facilitate and expedite processing of wireless phone orders, including phone returns like mine.
Verizon customer service told me that once my returned phone is in New Breed's hands they will "check it in" to Verizon's inventory and then my account will be credited for the returned phone along with my "new in two" and new contract discounts. At that point I may then place an order for a new, replacement telephone.
But; Verizon customer service also warned me that, once my phone had arrived "at the warehouse" -- meaning, at New Breed -- it would take "at least a week, maybe two" for my phone to be checked back into the inventory and for me to get credit.
I don't know why, but I assumed that this was just a disclaimer. You know; along the lines of those prize redemption warnings to "allow 6 to 12 weeks for delivery" where you actually get it in 2 to 4 weeks. This is the 21st Century after all and New Breed says right on their website that they are all about "engineered logistics" to "simplify and automate" "reverse logistics" (that is, product return) processes" to "achieve more efficient results."
All good; right?
Nah. Depends on what you mean by "efficient", I guess.
I'll tell you that, to me, "efficient" does not mean that Verizon/New Breed can hang on to my phone for a week and not issue my needed credit. Or, for that matter, to even have the courtesy to confirm that you have received it. (Thank goodness and FedEx for their "signature on file".)
It seems to me that, in this case, "efficient" would be to check in my phone as it arrived. Or maybe take a few hours; OK. Or maybe you could stretch it out to 24 hours. But, how is it even possible for it to regularly take more than that? More than 48 hours? More than 72 hours? More than 120 hours? This is not efficient. It is not.
My phone could have been delivered to India in less than 24 hours! Maybe "New Breed" should bring that thought into focus a time or two.
They've had my phone for over 5 days. That's nuts.
Here's something to take note of; this company sells its "logistics expertise" to the airline industry to deliver parts for planes. It's probably only coincidence that all these massive airline delays have been in the news lately. Nothing in those stories about planes grounded waiting for parts ... is there?
Heads up Verizon; New Breed sure is taking the shine off of your customer service. It's not so "new" after all -- just ordinary old poor, slow service.
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